During the COVID-19 pandemic, the importance of restaurant couriers has increased even more. Restaurants have ceased to be places of socialization and have returned to their main definition of acting in the food industry. The take-out turnover of many restaurants now exceeds one-third of their total turnover. With the increasing importance of couriers in restaurant operations, the number of couriers has increased. This brought along administrative problems.

The courier operations of restaurants face several management issues that can affect the success of the business. Some of the main challenges are:

Coordination: One of the biggest challenges for restaurant couriers is coordinating the delivery of orders with the restaurant and customers. This includes ensuring that orders are received and delivered on time and that the courier has the correct information and instructions for each delivery. The most critical point of customer satisfaction is timing and hot products. Thanks to COREDINAT Courier, the customer is instantly informed automatically and the problem of psychological management based on time is eliminated. Thanks to COREDINAT Courier, the customer can view the entire process from order to delivery from the application he has downloaded to his mobile phone.

Logistics: Restaurant couriers need to be able to navigate delivery routes efficiently and effectively, ensuring they can complete multiple deliveries on time. This requires a deep understanding of local geography and traffic patterns. Thanks to the COREDINAT Courier's mobile application integrated into the navigation, the courier is guided most accurately.

Communication: Couriers need to be able to communicate effectively with restaurant staff and customers to ensure orders are correct and any issues or concerns are addressed promptly. COREDINAT Courier informs both the courier, the restaurant, and the customer with the help of artificial intelligence in the orders created either through the mobile application or by searching the restaurant. This minimizes customer dissatisfaction arising from communication.

Safety: Couriers often work long hours and face potential safety hazards, such as driving accidents or customer-related incidents. It is very important to ensure that couriers are properly trained and equipped to deal with these risks. COREDINAT Courier can inform the center in case of an accident and negative customer-related situations with the "Panic Button" in the mobile application.

Cost management: Restaurants that offer delivery services need to balance courier costs with revenue from deliveries. This includes managing the courier fee and benefits, as well as setting delivery rates at a level that covers costs without pricing customers. Variable delivery pricing is available according to the customer's address in the COREDINAT Courier infrastructure.

Quality control: Restaurants must ensure that the quality of their food and the delivery of delivery orders meet their standards, even when delivered by couriers. This requires careful planning and coordination to ensure food is prepared and packaged properly and couriers are trained to transport food carefully. With the delivery photo option at COREDINAT Courier, it is possible to upload the photo of the product to the system at the time of delivery.

Overall, COREDINAT Courier enables you to manage the effective management, coordination, logistics, communication, security, cost management, and quality control of restaurant couriers from end to end. Restaurants can overcome these challenges with COREDINAt Courier to ensure successful and profitable delivery operations. With an increase in delivery per courier and a decrease in kilometers per order, each unit of investment made in COREDINAt Courier is received 80 times.